Engineering systems and technical support
Thomas Frohe
Engineering Systems Professional
Engineering Data Management • CAD/CAM • Technical Support • Engineering Applications
I support engineering and manufacturing teams by maintaining the systems, software, standards, and documentation behind design and production. My background combines CAD/CAM administration, engineering data management, software deployment, technical support, and practical problem-solving in regulated manufacturing environments.
8 years
at LSI Solutions
100+ seats
engineering software supported
140+ workstations
supported across the environment
6+ departments
served through engineering and support work
20+ years
of technical experience
Engineering Environment
Representative tools and support areas already aligned with the current resume direction.
Engineering
Autodesk Vault, Inventor, AutoCAD, SolidWorks
Manufacturing
Mastercam, Esprit, and specialty CAM applications
Administration
Active Directory, Group Policy, PDQ Deploy, Hyper-V
Support
Engineering, Manufacturing, Quality, Metrology, CNC programming, shop-floor users
Professional Experience
A career centered on technical support, engineering systems, software administration, and practical process improvement.
Administered and supported the CAD/CAM and engineering software environment used by engineering, manufacturing, quality, metrology, CNC programming, and shop-floor teams in a regulated medical device organization.
- Administered Autodesk Vault file management, lifecycle workflows, permissions, and engineering data practices.
- Supported more than 100 engineering software seats across a 140+ workstation environment.
- Planned and executed Autodesk software deployments and major-version upgrades using PDQ Deploy.
- Supported Inventor, AutoCAD, SolidWorks, Mastercam, Esprit, and related engineering applications.
- Managed Active Directory accounts, security groups, password resets, and Group Policy changes supporting engineering operations.
- Developed CAD standards, operating procedures, training materials, and technical documentation.
- Partnered with Engineering, Manufacturing, Quality, Metrology, CNC programming, and IT to resolve technical and workflow issues.
Earlier Technical Experience
Level III Technical Operations Specialist
Time Warner Cable • 2008–2012
Developed internal support and administration tools, improved operational workflows, and reduced an order-entry error rate by approximately 90%.
Team Lead / Tier II Technical Support
Citizens / Frontier • 2000–2007
Provided advanced technical support, handled escalations, mentored peers, and developed internal troubleshooting resources.
Customer Service Agent
Xerox Business Services • 2013–2014
Provided high-volume customer and technical support while working across multiple enterprise applications.